Winter/Spring 2016. Student Performance Record (SPR) is a web application that makes it easy for University of Michigan Medical School administrators to monitor student performance and provide academic support.
ROLE: Analyst and User Experience Designer
METHODS: Interviewing, contextual inquiry, facilitation, narrative framing, paired designing, rapid prototyping, iterative design
DELIVERABLES: Research debriefs, sketches, process models, epics and user stories, mockups, HTML prototypes, product demonstrations
SUMMARY: We observed a pattern of information foraging among student support staff using legacy applications to extract student performance data and manually format raw data into lengthy paper reports. When staff was not foraging, they were dependent on IT staff to run SQL queries for data. It was clear that our legacy applications were impeding the Medical School's goal of academic support for students. My team and I made it our mission to deliver the data and get out of the way so that students could receive the academic support they needed. SPR aggregates and presents student performance information so that administrators can view a student's record on-demand and provide timely academic support.